If you're a business owner and want to correct the information about one of your locations in Maps, sign in to Maps Connect. Learn more about how to use Maps on your iPhone, iPad, and iPod touch.
If you can't find your current location on your iPhone, iPad, or iPod touch
- Go to Settings > Privacy > Location Services and make sure that Location Services and Maps is set to While Using.
- Make sure that you set the date, time, and time zone correctly on your device. Go to Settings > General > Date & Time. If possible, use Set Automatically.
- Make sure that cellular data or Wi-Fi is turned on, and that you have an active connection.
- Restart the Maps app. Swipe up on the app and pause, then swipe up again on the app preview to close it. Then open Maps again.
- Restart your iPhone, iPad, or iPod touch.
- Try a different location or switch to a different Wi-Fi network.
Location Services uses GPS, Bluetooth, crowd-sourced Wi-Fi hotspots, and cellular towers to determine your location. Learn more about Location Services on your iOS device.
If you can't find your current location on your Mac
- From the Apple () menu, choose System Preferences, click Security & Privacy, then click Privacy.
- Make sure that Enable Location Services is selected. If the lock in the lower-left corner is closed, click it, then enter your username and password.
- Make sure that Maps can determine your location.
- Close the Security & Privacy window.
- Make sure that your Mac is connected to the Internet.
If you need to report an issue in Maps or add a missing place
Take a detailed look at places from above, with aerial imagery in Bing Maps. Download apps by Microsoft Corporation, including Microsoft Lync 2010 for iPad, Microsoft Power BI, Microsoft OneDrive, and many more. When you use Google Maps/Google Earth's map data, traffic, directions, and other content, you may find that actual conditions differ from the map results and content, so exercise your independent judgment and use Google Maps/Google Earth at your own risk. You’re responsible at all times for your conduct and its consequences.
You can report an issue with the following Maps features:
- Map Labels
- Search
- Navigation
- Transit
- Image quality
You can also add a missing place and edit your home or work address.
On your iPhone, iPad, or iPod touch
To report an issue, or edit your home or work address, follow these steps:
- Tap , in the upper-right corner.
- Tap Report an Issue.
- Choose the issue and follow the onscreen instructions.
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To add a missing place, follow these steps:
- Tap , in the upper-right corner.
- Tap Add a Missing Place.
- Follow the onscreen instructions.
To allow Apple to contact you with questions about a reported issue on your iPhone, iPad, or iPod touch, go to Settings > Maps, scroll to the bottom of the screen and turn on Follow up by Email. Maps uses the email address on your Apple ID account.
On your Mac
To report a problem on your Mac, follow these steps:
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- From the menu bar in Maps, choose Maps > Report an Issue.
- Choose the issue and follow the onscreen instructions.
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